The Effect of Bureaucratic Reform and Information Technology on Employee Performance at the Social Service in Sukabumi City, Indonesia
Keywords:
Bureaucratic Reform, Information Technology, Employee Performance, Structural Equation Modelling.Abstract
This research is based on the main problem of employees' low performance at Sukabumi City Social Service, which is caused by bureaucratic reform and information technology that have yet to be implemented in employee performance. The research purpose is to find out the influence of bureaucratic reform and information technology on employee performance. The approach refers to the theoretical context of bureaucratic reform and information technology and employee performance as part of the scope of Public Administration. The research method is an explanatory survey with a Structural Equation Modelling (SEM) analysis technique, with the research population being the Sukabumi City Social Service. The results showed that partially, the bureaucratic reform variable (X1), which consists of the dimensions of institutional, organizational culture, management, regulation and deregulation, and human resource, had a positive effect of 0.58 and was significant at 3.66 on employee performance (Y). Furthermore, the information technology variable (X2) partially consists of the level of performance expectations, effort expectations, social influence, and facilitating conditions, has a positive effect of 0.68, and is significant at 6.17 on employee performance (Y). Simultaneously, bureaucratic reform (X1) and information technology (X2) were able to explain employee performance (Y) by 86%, while the epsilon was 14%. The results indicate the need for further research on optimizing the influence of bureaucratic reform and information technology on employee performance at Sukabumi City Social Service, seen from Public Administration perspective, which is indicated by the existence of other variables that affect employee performance at Sukabumi City Social Service.
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