Agile Governance in the Disruptive Era at the Government of West Java Province
Keywords:
Agile Governance, Digital Bureaucracy, Organizational Strategy, Local Government, West Java.Abstract
This study aims to formulate a strategic model for optimizing agile governance within the Provincial Government of West Java, focusing on the Department of Communication and Informatics (Diskominfo) as a strategic unit in the digital transformation of bureaucracy. The research employed a qualitative case study approach using in-depth interviews, document analysis, participatory observation, and model validation through expert judgment. The findings reveal that Diskominfo possesses strong readiness to implement agile governance, supported by progressive leadership, the presence of Jabar Digital Service (JDS), adequate technological infrastructure, and active partnerships with external stakeholders. However, its implementation is constrained by hierarchical bureaucracy, conventional work culture, limited adaptive SOPs, and unequal levels of digital literacy and agile mindset among civil servants. Key enablers include transformational leadership, external collaboration, and organizational digital readiness. The study proposes a contextual strategic model consisting of eight components across three layers: organizational foundation (leadership, structure, culture), supporting instruments (technology, performance, human resources), and implementation catalysts (strategic partnerships and adaptive deregulation). This model provides both theoretical and practical contributions as one of the first empirically developed agile governance frameworks for local governments in Indonesia, offering replicable insights for other regional agencies.
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