Implementing it Solutions for Human Resource Management in the Transportation Sector: Enhancing Efficiency and Employee Satisfaction
DOI:
https://doi.org/10.1229/tecempresarialjournal.v19i2.492Abstract
The implementation of information technology (IT) solutions in the transportation sector brings significant changes in human resource management (HR). This technology provides various benefits ranging from increasing operational efficiency to increasing employee satisfaction. However, IT implementation also faces challenges such as the need for large investments, resistance to change, and data security. This study aims to explore how IT solutions can improve employee efficiency and satisfaction in the transportation sector. This study uses a qualitative approach by collecting data from previous studies. The collected data is then processed to gain an in-depth understanding of this topic. The results show that IT-based administrative process automation and performance appraisal systems improve operational efficiency. IT-based recruitment platforms and flexible training programs improve employee engagement and development. IT solutions also strengthen communication and collaboration, as well as employee welfare programs that support work-life balance. However, IT implementation requires large investments and faces resistance from employees that can be overcome through effective training and communication. Data security is also a challenge that requires strict security policies and cyber awareness training.
References
Ahmed, R. A., Hemdan, E. E. D., El‐Shafai, W., Ahmed, Z. A., El‐Rabaie, E. S. M., & Abd El‐Samie, F. E. (2022). Climate‐smart agriculture using intelligent techniques, blockchain and Internet of Things: Concepts, challenges, and opportunities. Transactions on Emerging Telecommunications Technologies, 33(11), e4607.
Al-Minhas, U., Ndubisi, N. O., & Barrane, F. Z. (2020). Corporate environmental management: A review and integration of green human resource management and green logistics. Management of Environmental Quality: An International Journal, 31(2), 431-450.
Anwar, G., & Abdullah, N. N. (2021). The impact of Human resource management practice on Organizational performance. International journal of Engineering, Business and Management (IJEBM), 5.
Argiyantari, B., Simatupang, T. M., & Basri, M. H. (2022). Transportation performance improvement through lean thinking implementation. International Journal of Lean Six Sigma, 13(3), 622-647.
Beer, P., & Mulder, R. H. (2020). The effects of technological developments on work and their implications for continuous vocational education and training: A systematic review. Frontiers in psychology, 11, 918.
Berg, T., & Madsen, D. Ø. (2020). The evolution of a management control package: a retrospective case study. Journal of Applied Accounting Research, 21(4), 763-781.
Chakraborty, D., & Biswas, W. (2020). Articulating the value of human resource planning (HRP) activities in augmenting organizational performance toward a sustained competitive firm. Journal of Asia Business Studies, 14(1), 62-90.
Chaulagain, S., Li, J., & Pizam, A. (2022). What matters, and what matters most? Exploring resident satisfaction in continuing care retirement communities. International Journal of Contemporary Hospitality Management, 34(7), 2472-2495.
Dong, C., Akram, A., Andersson, D., Arnäs, P. O., & Stefansson, G. (2021). The impact of emerging and disruptive technologies on freight transportation in the digital era: current state and future trends. The International Journal of Logistics Management, 32(2), 386-412.
Dorta-Afonso, D., González-de-la-Rosa, M., Garcia-Rodriguez, F. J., & Romero-Domínguez, L. (2021). Effects of high-performance work systems (HPWS) on hospitality employees’ outcomes through their organizational commitment, motivation, and job satisfaction. Sustainability, 13(6), 3226.
Fabrègue, B. F., & Bogoni, A. (2023). Privacy and security concerns in the smart city. Smart Cities, 6(1), 586-613.
Faisal, P., & Kisman, Z. (2020). Information and communication technology utilization effectiveness in distance education systems. International journal of engineering business management, 12, 1847979020911872.
Gammelgaard, B., & Nowicka, K. (2024). Next generation supply chain management: the impact of cloud computing. Journal of Enterprise Information Management, 37(4), 1140-1160.
Garg, S., Sinha, S., Kar, A. K., & Mani, M. (2022). A review of machine learning applications in human resource management. International Journal of Productivity and Performance Management, 71(5), 1590-1610.
Glyptis, L., Christofi, M., Vrontis, D., Del Giudice, M., Dimitriou, S., & Michael, P. (2020). E-Government implementation challenges in small countries: The project manager's perspective. Technological Forecasting and social change, 152, 119880.
Hayakawa, K., Isono, I., & Kumagai, S. (2020). Transportation costs in archipelagos: Evidence from Indonesia. The Developing Economies, 58(3), 227-241.
Hernita, H., Surya, B., Perwira, I., Abubakar, H., & Idris, M. (2021). Economic business sustainability and strengthening human resource capacity based on increasing the productivity of small and medium enterprises (SMES) in Makassar city, Indonesia. Sustainability, 13(6), 3177.
Jafari-Sadeghi, V., Garcia-Perez, A., Candelo, E., & Couturier, J. (2021). Exploring the impact of digital transformation on technology entrepreneurship and technological market expansion: The role of technology readiness, exploration and exploitation. Journal of Business Research, 124, 100-111.
Karman, A. (2020). Understanding sustainable human resource management–organizational value linkages: The strength of the SHRM system. Human Systems Management, 39(1), 51-68.
Klotz, A. C., Swider, B. W., Shao, Y., & Prengler, M. K. (2021). The paths from insider to outsider: A review of employee exit transitions. Human resource management, 60(1), 119-144.
Kuchina-Musina, D., Morris, J. C., & Steinfeld, J. (2020). Drivers and differentiators: a grounded theory study of procurement in public and private organizations. Journal of Public Procurement, 20(3), 265-285.
Kuklin, V., Alexandrov, I., Polezhaev, D., & Tatarkanov, A. (2023). Prospects for developing digital telecommunication complexes for storing and analyzing media data. Bulletin of Electrical Engineering and Informatics, 12(3), 1536-1549.
McGovern, M. F. (2021). Genes go digital: Mendelian Inheritance in Man and the genealogy of electronic publishing in biomedicine. The British Journal for the History of Science, 54(2), 213-231.
Mitra, D., Mitra, D., Bensaad, M. S., Sinha, S., Pant, K., Pant, M., ... & Mohapatra, P. K. D. (2022). Evolution of Bioinformatics and its impact on modern bio-science in the twenty-first century: Special attention to pharmacology, plant science and drug discovery. Computational Toxicology, 24, 100248.
O’Leary, D. E. (2020). Evolving information systems and technology research issues for COVID-19 and other pandemics. Journal of Organizational Computing and Electronic Commerce, 30(1), 1-8.
Palvia, P., Ghosh, J., Jacks, T., & Serenko, A. (2021). Information technology issues and challenges of the globe: the world IT project. Information & Management, 58(8), 103545.
Piwowar-Sulej, K. (2021). Human resources development as an element of sustainable HRM–with the focus on production engineers. Journal of cleaner production, 278, 124008.
Prasetyo, I., Endarti, E. W., Endarto, B., Aliyyah, N., Rusdiyanto, R., Tjaraka, H., ... & Rochman, A. S. U. (2021). Effect of compensation and discipline on employee performance: a case study Indonesia. Journal of Hunan University (Natural Sciences), 48(6), 277-298.
Ramadhani, D. P., Alamsyah, A., Febrianta, M. Y., & Damayanti, L. Z. A. (2024). Exploring Tourists’ Behavioral Patterns in Bali’s Top-Rated Destinations: Perception and Mobility. Journal of Theoretical and Applied Electronic Commerce Research, 19(2), 743-773.
Roosinda, F. W., Lestari, N. S., Utama, A. G. S., Anisah, H. U., Siahaan, A. L. S., Islamiati, S. H. D., ... & Fasa, M. I. (2021). Metode penelitian kualitatif. Zahir Publishing.
Siripurapu, S., Darimireddy, N. K., Chehri, A., Sridhar, B., & Paramkusam, A. V. (2023). Technological advancements and elucidation gadgets for Healthcare applications: An exhaustive methodological review-part-I (AI, big data, block chain, open-source technologies, and cloud Computing). Electronics, 12(3), 750.
Sonmez Cakir, F., & Adiguzel, Z. (2020). Analysis of leader effectiveness in organization and knowledge sharing behavior on employees and organization. Sage Open, 10(1), 2158244020914634.
Stawiarska, E., Szwajca, D., Matusek, M., & Wolniak, R. (2021). Diagnosis of the maturity level of implementing Industry 4.0 solutions in selected functional areas of management of automotive companies in Poland. Sustainability, 13(9), 4867.
Szymkowiak, A., Melović, B., Dabić, M., Jeganathan, K., & Kundi, G. S. (2021). Information technology and Gen Z: The role of teachers, the internet, and technology in the education of young people. Technology in Society, 65, 101565.
Tolstykh, T., Shmeleva, N., Gamidullaeva, L., & Krasnobaeva, V. (2023). The role of collaboration in the development of industrial enterprises integration. Sustainability, 15(9), 7180.
Tongkachok, K., Akeji, A. A. A. R., Wumbei, B. M., Musah, A. A. I., Domathoti, H. S. K., & Bhau, G. V. (2023). Optimization of the enterprise HR management by using iot. Materials Today: Proceedings, 80, 3444-3450.
Trondal, J. (2023). “Let's organize”: The organizational basis for stable public governance. Public Administration, 101(1), 201-220.
Trullen, J., Bos‐Nehles, A., & Valverde, M. (2020). From intended to actual and beyond: A cross‐disciplinary view of (human resource management) implementation. International Journal of Management Reviews, 22(2), 150-176.
Winkelhaus, S., Grosse, E. H., & Glock, C. H. (2022). Job satisfaction: An explorative study on work characteristics changes of employees in Intralogistics 4.0. Journal of Business Logistics, 43(3), 343-367.
Zhou, J., Yu, L., & Choguill, C. L. (2021). Co-evolution of technology and rural society: The blossoming of taobao villages in the information era, China. Journal of Rural Studies, 83, 81-87.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Tec Empresarial
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
