TEC EMPRESARIAL

Gobernanza del agua y desafíos emergentes para estructuras normativas… e institucionales rígidas: un análisis desde el caso chileno

Àlex Boso, René Montalba — Tue, 09 Jun 2026 00:00:00 +0000

En los últimos años se ha evidenciado una disminución en la disponibilidad de agua, principalmente asociada al cambio climático y al fuerte incremento en la demanda de este recurso. Es por esto que, en la actualidad, el sector del agua enfrenta crecientes presiones a nivel social, político, económico y ambiental. El nuevo contexto genera altos niveles de incertidumbre que aumentan las tensiones por el acceso al agua. Las diversas valoraciones y usos que dan los múltiples actores interesados en ese recurso hacen que los modelos tradicionales de gestión y gobernanza basados en la teoría de “comando y control” resulten inadecuados. Este estudio analiza teóricamente distintas concepciones y modelos de gobernanza del agua, sus características, niveles y escalas de operación, identificando potencialidades y limitaciones para enfrentar contextos dinámicos y complejos. A nivel empírico se aborda el caso chileno donde existe mercado de agua para la asignación del recurso. Para desarrollar el marco analítico sobre el concepto de gobernanza del agua se realizó una recopilación y selección (revisión dirigida de literatura) de investigaciones recientes en torno al tema, mediante la consulta de artículos científicos publicados en revistas de reconocimiento internacional y alto impacto del área de las ciencias sociales, interdisciplinarias y de los recursos hídricos. Los resultados muestran que un sistema rígido, centralizado y con una legislación que prioriza los intereses privados antes que los públicos, causa inequidad en el acceso al agua y necesita un cambio en su estructura que permita enfrentar las nuevas condiciones propias de sistemas dinámicos y complejos. Por otra parte, el concepto de gobernanza del agua debe abordarse como un sistema socio-ecológico y no es pertinente analizar el sistema hídrico de forma aislada. El modelo de gobernanza adaptativa emerge como el más propicio para enfrentar condiciones cambiantes, a pesar de que su implementación presenta diversos desafíos. Finalmente, se exponen algunas iniciativas a escala local que están surgiendo en Chile y que se destacan como un avance en la transición de un modelo de gobernanza tradicional a uno adaptativo.

The Criminalization of Stalking in Indonesia: Assessing the Urgency and Formulation of a New Criminal Offense Under the National Criminal Code and a Comparative Analysis with Common Law Countries

Tue, 09 Jun 2026 00:00:00 +0000

Stalking constitutes a serious threat to the safety and psychological well-being of victims, a threat that has grown increasingly complex in the wake of digital technological developments that have given rise to the phenomenon of cyberstalking. In Indonesia, the criminal law response to this offense remains fragmented and insufficiently comprehensive: Article 493 of the National Criminal Code (Kitab Undang-Undang Hukum Pidana/KUHP), which entered into force in January 2026, criminalizes stalking only in public spaces, failing to encompass stalking conducted in private settings or through electronic means, thereby creating a regulatory gap that is fundamentally detrimental to victims. This study aims to formulate an ideal and comprehensive model for a stalking offense within Indonesia's criminal law system through a critical evaluation of Article 493 of the National Criminal Code and a comparative study of anti-stalking legislation in selected Common Law jurisdictions, specifically the United States and the United Kingdom. The research employs a normative legal research method (doctrinal legal research) grounded in a comparative legal approach, utilizing qualitative content analysis and the functional equivalence method as the primary evaluative framework. The findings identify three structural deficiencies in Article 493 of the National Criminal Code, namely, a restricted geographical scope, the absence of explicit provisions addressing cyberstalking, and the omission of pattern of behavior and fear standard as constituent elements of the offense, all of which have been addressed more comprehensively by legislation in the United States through 18 U.S. Code § 2261A and the California Penal Code § 646.9, and in the United Kingdom through the Protection from Harassment Act 1997. This study contributes to the field by proposing a reformulated stalking offense that integrates all three dimensions of criminalization, public, private, and digital, as a de lege ferenda policy recommendation for the ongoing reform of Indonesian criminal law.

Cultura Tributaria y el Cumplimiento de Obligaciones Tributarias de Los Comerciantes del Mercado Santa Celedonia de Juliaca, 2026

Sat, 13 Jun 2026 00:00:00 +0000

Tax culture constitutes a relevant element to promote compliance with tax obligations, especially in commercial sectors with low levels of formalization. In this context, the purpose of this research was to analyze the relationship between tax culture and compliance with tax obligations in merchants in the Santa Celedonia furniture market in Juliaca, Peru. The study was developed under a quantitative approach, with a descriptive-correlational scope, non-experimental design and cross-sectional. The sample was made up of 30 merchants selected through non-probabilistic convenience sampling. To collect information, a 20-item questionnaire with a Likert-type scale was used, which reached an overall reliability of α = 0.779. The results showed that 70.0% of the participants were located at a medium level of tax culture, while 73.3% presented a low level of compliance with tax obligations. Likewise, the analysis using Spearman's Rho coefficient allowed us to identify a positive and statistically significant relationship between both variables (rho = 0.362, p = 0.049). Similarly, the tax awareness dimension showed a significant association with tax compliance (rho = 0.438, p = 0.016). From these findings, it is concluded that strengthening the tax culture can favor higher levels of tax compliance among merchants in the sector studied.

Determinants of Psychological Well-Being in Early Childhood: A Systematic Literature Review

Zahro Malihah, Megawati Simanjuntak, Yulina Eva Riany, Ali Khomsan — Sat, 13 Jun 2026 00:00:00 +0000

Psychological well-being in early childhood is increasingly recognized as a critical determinant of long-term developmental outcomes. However, existing reviews often focus on specific variables or contexts, leaving a need for a more integrative synthesis. This study aims to systematically map the theoretical foundations, contextual patterns, methodological trends, and key determinants of psychological well-being in early childhood. A systematic literature review following PRISMA guidelines was conducted. Fifty-eight peer-reviewed articles indexed in Scopus (2016–2026) were selected and synthesized using thematic analysis and descriptive statistics within the Theory–Context–Characteristics–Methodology (TCCM) framework. Results indicate that research in this field is dominated by quantitative designs, particularly regression analysis and structural equation modelling. The most frequently examined determinants include parental influence, socioeconomic status, and children's screen time exposure, with parenting style, family mental health, and digital media use consistently shaping psychological well-being. Research output is largely concentrated in developed countries, notably the United States and China, while studies from developing regions remain limited. The review highlights the need for longitudinal, mixed-methods, and culturally responsive research to advance theoretical development and support more effective early childhood well-being policies and interventions.

Does Firm Age Matter? Industry 4.0, Supply Chain Flexibility, and Corporate Resilience in Manufacturing Environments

Rubén Michael Rodríguez González, Gonzalo Maldonado-Guzmán — Sat, 13 Jun 2026 00:00:00 +0000

This study examines the relationship between Industry 4.0 Strategy, Supply Chain Flexibility, and Corporate Resilience in manufacturing firms, considering Firm Age as a moderating variable. Drawing on Dynamic Capabilities Theory, the Resource-Based View, and Contingency Theory, the research proposes that Industry 4.0 Strategy enhances Corporate Resilience both directly and indirectly through Supply Chain Flexibility. The empirical analysis was conducted using data from 304 manufacturing firms from the automotive, aerospace, metalworking, chemical, and textile sectors. The research model was tested through partial least squares structural equation modeling using SmartPLS 4.1.1.8. The results show that Industry 4.0 Strategy has a positive effect on Supply Chain Flexibility and Corporate Resilience. Likewise, Supply Chain Flexibility positively influences Corporate Resilience and mediates the relationship between Industry 4.0 Strategy and Corporate Resilience. However, Firm Age does not significantly moderate the proposed relationships. These findings contribute to the literature by showing that digital strategy strengthens resilience mainly through flexible supply chain capabilities, while organizational age does not necessarily condition this process in manufacturing environments.

Strategic Implementation of Productive Waqf in Healthcare Social Security: AHP-Based Analysis

Ripki Mulia Rahman, Indupurnahayu, Qurroh Ayuniyyah, Didin Hafidhuddin — Sat, 13 Jun 2026 00:00:00 +0000

The sustainability of healthcare financing remains a major challenge for developing countries pursuing Universal Health Coverage (UHC). In Indonesia, the National Health Insurance system (Jaminan Kesehatan Nasional–JKN) administered by BPJS Kesehatan has significantly expanded access to healthcare but continues to face structural constraints, including financial deficits, service coverage gaps, and operational inefficiencies. This study examines the strategic role of productive waqf as a complementary mechanism to strengthen healthcare-based social security in Indonesia. Using a mixed-methods approach, the study integrates qualitative data from in-depth interviews with key stakeholders—waqf regulators, nazir practitioners, healthcare managers, and social health insurance experts—with the Analytical Hierarchy Process (AHP) to prioritize implementation strategies under multi-criteria and multi-stakeholder conditions. The findings indicate that the limited contribution of productive waqf to healthcare social security is primarily caused by weak implementation strategies rather than insufficient waqf asset potential. Nazir professionalism and institutional capacity emerge as the most critical determinants, followed by the development of integrated waqf–healthcare operational models and effective stakeholder coordination. The AHP results further highlight that strengthening nazir professionalization and establishing waqf-based healthcare units aligned with the national health insurance system represent the highest strategic priorities. This study contributes to the literature by providing an implementation-oriented and evidence-based framework that bridges Islamic social finance and health policy, offering practical guidance for policymakers and practitioners to enhance the role of productive waqf in sustainable healthcare financing.

Gobierno abierto y datos vinculados: conceptos, experiencias y lecciones con base en el caso mexicano

José Ramón — Mon, 15 Jun 2026 00:00:00 +0000

Actualmente, tanto gobiernos como individuos están rodeados de información, y un gran número de bases de datos se encuentran en todas partes y contienen datos de muy diversa índole. Es posible encontrar datos sobre productos, servicios, comercio, medio ambiente, políticas públicas y legislación, entre muchos otros temas. Los datos se pueden compartir, crecen cada día y pueden potencialmente utilizarse para mejorar la calidad de vida de los ciudadanos, para desarrollar nuevos negocios o solucionar diversos problemas sociales. Cuando los datos están disponibles, son de fácil acceso y pueden ser usados libremente se consideran datos abiertos que pueden ser vinculados para conformar redes de datos de grandes magnitudes. Al estar los gobiernos entre los mayores productores de datos e información, la vinculación de los datos abiertos gubernamentales se convierte en una gran oportunidad para promover los principios de Gobierno abierto. Este artículo presenta algunos conceptos básicos sobre datos abiertos y datos vinculados y los relaciona con los datos del sector público disponibles en México, a manera de ejemplo. Los resultados invitan a pensar en la necesidad de lograr una mayor utilización de los datos abiertos gubernamentales para generar valor público.

Protection of Land Owned by Community of Customary Law in Land Acquisition by the Land Bank Agency for the Benefit of Investors

Omay Chusmayadi, Nia Kurniati, I Gde Pantja Astawa — Mon, 15 Jun 2026 00:00:00 +0000

The focus of this research is the examination of the impact of the inadequate legal protection of customary land in the acquisition by Land Bank Agency for the benefit of investors. This research also examines the reason why community of customary law find it difficult to obtain land certificates as proof of ownership is that these certificates can be used for the benefit of the communities' members. This research uses secondary data namely: laws, regulations and literature which relates to the research problems. The results show that The Land Bank Agency is a unique agency that is recognized as a matter of policy by the central government and granted the prerogative to oversee land management, has the authority to take over land of unclear ownership. Consequently, the land owned by the community of customary law, the ownership of which is generally unclear, is under threat of acquisition by the Land Bank Agency for the benefit of investors. It is therefore recommended that the Land Bank Agency act as representative of the state to protect land owned by community of customary law. The government should simplify regulations and ease the registration process for customary land so that community of customary law have the legal power to protect their rights if the Land Bank Agency implements land acquisition programs for investment purposes.

Determinants of Administrative Service Performance in Local Government Institutions: A Qualitative Study at the Banda Neira Subdistrict Office, Central Maluku Regency, Indonesia

Zainal Abidin Rengifurwarin, Petronela Sahetapy — Fri, 19 Jun 2026 00:00:00 +0000

This study aims to analyze and describe the performance of administrative services, as well as the supporting and inhibiting determinants affecting service delivery at the Banda Neira Subdistrict Office, Central Maluku Regency. The study employed a descriptive qualitative approach, with the research conducted at the Banda Neira Subdistrict Office. A total of nine informants participated in this research. Data were collected through a combination of direct observation, in-depth interviews, and documentation techniques. The collected data were analyzed using descriptive qualitative analysis. The findings reveal that the performance of administrative service employees can be categorized as relatively good, particularly in terms of service accuracy, timeliness, accessibility, convenience, and service comfort. The study also identified several key factors influencing administrative service performance, namely work knowledge, job skills, work competence, work motivation, and the availability of supporting facilities. These factors play a significant role in enhancing the effectiveness and quality of public administrative services at the subdistrict level. This study contributes to the broader discourse on public service management by highlighting the importance of human resource capacity and institutional support in improving administrative service performance within local government institutions.

Medios de resolución alternativa de conflictos: percepción general, satisfacción y lealtad de usuarios de centros de arbitraje en Portugal

Pedro Miguel Alves — Mon, 29 Jun 2026 00:00:00 +0000

Este artículo, que presenta un marco general de los centros de arbitraje en Portugal, pone a prueba la existencia de evidencias estadísticas relativas a un conjunto de relaciones entre variables latentes asociadas con la satisfacción y la lealtad de los usuarios de estos centros. En este sentido, se utilizó una muestra de 337 usuarios de los 11 centros de arbitraje, patrocinada por el Ministerio de Justicia portugués. La evaluación de la validez de las hipótesis de investigación se llevó a cabo por medio de un modelo de ecuaciones estructurales que reveló poseer medidas de calidad consideradas como buenas. La hipótesis de la existencia de un impacto positivo y directo de la dimensión instalaciones de los centros de arbitraje en la dimensión aspectos generales de los centros de arbitraje fue refutada. Las hipótesis de investigación restantes fueron confirmadas por la muestra, validando globalmente el modelo estructural propuesto de este fenómeno.

Impact of Pharmaceutical Service Quality on Patient Satisfaction and Medication Adherence Among BPJS Health Outpatients: A Servqual Model Analysis with Mindful Medication Awareness as a Moderating Variable in an Indonesian Private Hospital

Marcellina Awing Kuluq, Gladys Bintang, Lina — Mon, 29 Jun 2026 00:00:00 +0000

The quality of service in the pharmacy department is a major factor in shaping patient experience and influencing treatment outcomes. This study attempts to investigate how pharmaceutical service quality affects patient satisfaction and medication adherence among BPJS outpatients in Indonesian private hospitals, and analyzing trust in pharmacists as mediators and awareness of careful medication as moderators. Quantitative design cross sectional was conducted involving 229 BPJS outpatients who received pharmacy services in a private hospital. Data were collected using validated instruments, including SERVQUAL, TRUST-Ph, PSPSQ 2.0, MMAS-8, and MAAS. SEM-PLS with SmartPLS 4.0 was applied to assess both the structural (inner) and measurement (outer) models. Pharmaceutical service quality showed a significant positive association with patient satisfaction and medication adherence. Trust in pharmacists also demonstrated a strong positive influence on patient satisfaction and medication adherence. Mindful medication awareness can moderate the relationship between trust in pharmacists and patient satisfaction and medication adherence. The results indicated that pharmaceutical service quality and trust in pharmacists are key contributors to patient satisfaction and medication adherence among BPJS outpatients. The moderating role of mindful medication awareness suggests that enhancing patient awareness and engagement may further strengthen these positive relationships. These insights offer meaningful guidance for improving pha

El discurso de la innovación en la administración pública y su adopción en Iberoamérica: un análisis de los Congresos del CLAD

Carolina Isaza — Tue, 30 Jun 2026 00:00:00 +0000

Este trabajo presenta los resultados de una investigación sobre el discurso relativamente nuevo sobre la innovación en la administración pública, su origen, significado y su uso en los países de Iberoamérica. Se hace un análisis de discurso de la literatura académica y del uso que ha tenido este concepto en los Congresos del CLAD en un período de ocho años. Se evidencia que el uso del concepto de innovación pública o en la administración pública ha aumentado, que ha sido adoptado por la comunidad iberoamericana reflejada en el CLAD y se exponen las implicaciones de los usos particulares que esta le ha dado al mismo.

El efecto de la política fiscal en las elecciones de América Latina durante el periodo 1980-2016

Manuel Puente, Becerra Armada — Tue, 30 Jun 2026 00:00:00 +0000

Los gobernantes han aprovechado el control desproporcionado de los instrumentos fiscales para mejorar su reputación ante los ciudadanos, y así, mantener el poder dentro de su figura o la de su partido, lo que termina generando un sesgo democrático que beneficia los intereses propios. La literatura considera que los países con bajo nivel de desarrollo son más propensos a sufrir de estas prácticas oportunistas, lo cual es consistente con los resultados de la región. Sin embargo, la amplia difusión y ejecución de estas prácticas no es suficiente para dar conclusiones acerca de su efectividad para la obtención de votos. Por esto, el presente trabajo tiene como objetivo analizar la relación entre el uso de los instrumentos de política fiscal (gasto público, ingresos tributarios y balance primario) y los resultados electorales de 18 países latinoamericanos durante 1980 a 2016, utilizando la metodología de logit. Los hallazgos confirman que expansiones en el gasto público durante todo el mandato y en especial en el periodo electoral, mejoran las probabilidades de los gobernantes y sus partidos de mantenerse en el poder. Adicionalmente, bajo este contexto los ciudadanos están dispuestos a favorecer incrementos en la recaudación tributaria para contar con los recursos suficientes para afrontar dichos gastos y así no deteriorar el balance fiscal. No obstante, ambos resultados son válidos únicamente para los periodos de democracias establecidas, lo que podría explicar por qué estas prácticas han ganado relevancia y presencia en la región durante los últimos quince años. Hoy, los formuladores de política económica deben estar conscientes de los incentivos perversos que entran en juego con la política fiscal, motivo por el cual, en pro de la democracia, se torna deseable que aboguen por fortalecer los sistemas de pesos y contrapesos y fomentar mayores niveles de transparencia.

The Impact of Servant Leadership and Psychological Capital on Organizational Citizenship Behavior through Work Engagement among Healthcare Workers at RSUD Sungai Lilin

Afifah Shabrina Faranesyawan, Christina Valeria, Oscar Jayanegara — Wed, 01 Jul 2026 00:00:00 +0000

This study aims to examine the effects of servant leadership and psychological capital on Organizational Citizenship Behavior (OCB), with work engagement serving as a mediating variable. The research employed a quantitative, cross-sectional explanatory design. Data were collected from 417 healthcare workers at RSUD Sungai Lilin through an online survey using a five-point Likert scale. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), and a total population sampling technique was applied. The findings indicate that servant leadership has a significant positive effect on both OCB and work engagement. In contrast, psychological capital significantly affects work engagement but does not have a direct significant effect on OCB. Furthermore, work engagement was found to partially mediate the relationship between servant leadership and OCB, while fully mediating the relationship between psychological capital and OCB. The Importance-Performance Map Analysis (IPMA) shows that although psychological capital demonstrates the highest performance level, servant leadership remains the primary factor requiring managerial improvement. These findings provide important managerial implications for RSUD Sungai Lilin, emphasizing the need to strengthen servant leadership practices in order to enhance work engagement and foster OCB among healthcare workers.

Reforma de la Justicia en Portugal: la satisfacción de los usuarios de los Medios RAL

Viegas Cruz Dias, João Ricardo, Miguel Alves Ribeiro — Wed, 01 Jul 2026 00:00:00 +0000

En el marco de las recomendaciones de la Comisión Europea para la Eficacia de la Justicia (CEPEJ), para la reforma de la justicia de los Estados miembros del Consejo de Europa, se firmó en Portugal el Protocolo de Colaboración para el Seguimiento de los Medios de Resolución Alternativa de Litigios (RAL). El objetivo de este artículo era medir y modelar la satisfacción de los usuarios de los Medios RAL en Portugal, aplicando la metodología de Structural Equation Modeling (SEM) a los datos recogidos por el protocolo antes mencionado. La escala y el modelo del documento de Catarino y Correia (2017) para el Arbitraje se han adaptado en este artículo para todos los Medios RAL - Arbitraje, Conciliación y Mediación (entre octubre de 2013 y julio de 2017). Los resultados obtenidos han permitido revalidar la escala y el modelo adaptados, y se ha llegado a la conclusión de que los usuarios han quedado “muy satisfechos” con las siete dimensiones de los Medios RAL (Información, Funcionamiento, Responsable, Recursos, Instalaciones, Aspectos Generales y Lealtad). Este trabajo constituye una contribución para cumplir con las recomendaciones de la CEPEJ (2010 y 2014) y para ampliar los resultados de Catarino y Correia (2017), en un conjunto de Medios RAL y en un intervalo de tiempo más largo

Determinants of Patient Satisfaction with Hospital Services: Mediating and Moderating Effect

Visakha Revana Irawan, David Susanto, Dewi Wuisan — Thu, 02 Jul 2026 00:00:00 +0000

Patient satisfaction reflects the level of quality of health services and is influenced by the interaction between health service providers and patient-related factors. Meanwhile, evidence regarding the role of trust and patient characteristics in determining the level of patient satisfaction is still limited. The relationships between the existing dimensions of service quality, patient trust, and patient satisfaction were analyzed including the role of patient trust as a mediating variable and patient characteristics as moderating variables. The study was conducted at a hospital in West Java, Indonesia. A quantitative design was applied and conducted cross-sectionally. A total of 510 inpatients participated. Data were collected using a previously validated questionnaire. PLS-SEM was used as the data analysis method, including mediation and moderation analyses. All service quality dimensions significantly influenced patient trust, with technical quality showing the strongest effect. Patient trust significantly influenced patient satisfaction and mediated relationships between service quality dimensions and patient satisfaction. Technical quality demonstrated the strongest indirect effect. Age, gender, insurance type, socioeconomic status, and comorbidity significantly moderated the relationship between patient trust and patient satisfaction. The model explained 32.9% and 23.4% of the variance in patient trust and satisfaction, respectively. Patient trust plays a crucial role in strengthening the relationship between service quality and patient satisfaction. The strength of the relationship between trust and patient satisfaction depends on patient characteristics. Strengthening technical and non–technical aspects of healthcare services may improve trust and patient–centred outcomes. This study extends patient satisfaction research by integrating mediation and moderation mechanisms within a single structural model.

El Balanced Scorecard y su relación con la gestión estratégica de una empresa transporte de carga, Chiclayo 2025

Inonan Gonzales, Leyla Cerna Celi — Sun, 12 Jul 2026 00:00:00 +0000

El estudio guarda relación con la ODS 9 Industria Innovación e Infraestructura, se planteó como objetivo global, Determinar la relación entre el Cuadro de Mando Integral y la gestión estratégica de una empresa de transporte de carga Chiclayo 2025, del mismo modo como objetivos específicos se plantearon; determinar la relación entre la perspectiva financiera del BSC y la gestión estratégica, determinar la relación entre la perspectiva del cliente del BSC y la gestión estratégica, determinar la relación entre la perspectiva de procesos internos del BSC y la gestión estratégica y determinar la relación entre la perspectiva de aprendizaje y crecimiento del BSC y la gestión estratégica.

Digital Leadership, Management Information Systems, and Higher Education Performance: The Mediating Role of Organizational Culture in Indonesian Private Universities

Yadi Maryadi, Eddy Soeryanto Soegoto, Isniar Budiarti — Sun, 12 Jul 2026 00:00:00 +0000

Digital transformation has increasingly reshaped the governance and operational systems of higher education institutions, encouraging universities to strengthen institutional adaptability through leadership capability, digital infrastructure, and supportive organizational environments. Despite extensive discussion regarding digital leadership and management information systems, limited empirical evidence explains how these factors collectively influence institutional performance, particularly through organizational culture within developing-country higher education contexts. This research explores the relationships among digital leadership, management information systems, organizational culture, and higher education performance in private universities under the coordination of LLDIKTI Region II, Indonesia. Data were obtained from 327 academic and managerial respondents representing 160 private universities and analyzed using Structural Equation Modeling (SEM) with LISREL. The analysis demonstrates that management information systems contribute positively to institutional performance, whereas digital leadership does not produce a direct performance effect. However, digital leadership substantially strengthens organizational culture, which subsequently emerges as the most influential factor affecting higher education performance. The findings further reveal that organizational culture fully transmits the effect of digital leadership on institutional performance and partially channels the influence of management information systems. These results suggest that institutional performance improvement in higher education is shaped not only by technological capability and leadership practices but also by the ability of organizations to cultivate adaptive cultural environments that support digital transformation. This study offers empirical support for an integrated framework connecting leadership, information systems, and organizational culture within higher education management.

Industry Collaboration Model Vocational Education to Strengthen Human Resources, Sustainable Logistics, and Digital Marketing to MSMEs

Mon, 13 Jul 2026 00:00:00 +0000

MSMEs have a strategic contribution to the Indonesian economy, but face significant challenges in human resources (HR), logistics efficiency, and digital marketing utilization. This study develops a collaboration model between industry and vocational education to strengthen MSME competitiveness through the integration of HR training, digital-based logistics systems, and online marketing strategies. The research method uses a qualitative approach through case studies of transportation and trade MSMEs in Central Java, in-depth interviews with business actors, and operational document analysis. The results show that industry-vocational synergy can improve HR skills through joint training, mentoring, internships, and certification programs. In the logistics aspect, a prototype digital supply chain platform and lean logistics training modules were created. Meanwhile, digital marketing is strengthened through a digital marketing academy, MSME business clinics, and collaboration with global platforms. This study produces a collaboration cycle model that includes needs mapping, co-design, pilot project implementation, evaluation and certification, and scale-up. The contribution of this research is to provide an integrative framework for social and technology-based MSME empowerment that can be replicated across various sectors.

El welfare-mix español durante la crisis y la privatización del riesgo social: los casos de la sanidad, los servicios sociales y la atención a la dependencia

Daniel Catalá, Eloísa del Pino — Wed, 15 Jul 2026 00:00:00 +0000

En las dos décadas anteriores a la llegada de la crisis, numerosos países comenzaron a poner en marcha iniciativas que implicaban la participación de otros actores distintos al sector público en el Gobierno y la gestión de las políticas sociales. La difícil situación económica de los últimos años ha revivido el debate sobre las fórmulas del welfare-mix, acerca de cuál deba ser su alcance y, especialmente, sobre sus consecuencias en políticas que, como las sociales, tienen un fuerte impacto entre los ciudadanos en épocas de crisis. El análisis de tres políticas sociales en el caso de España permite observar que el welfare-mix se ha transformado de distintas maneras durante la crisis, atendiendo a diversos motivos, incluida la percepción por parte de los responsables públicos de que se estaba produciendo cierta privatización del riesgo social.

Evaluating the Effect of Digital Literacy, Interoperability Capability, Cybersecurity Awareness, Change Fatigue, and Organizational Agility on Smart Hospital Implementation Success

Stefany Rota Kadang, Siti Aliyyah Akifah Korna, Zoel Hutabarat — Fri, 17 Jul 2026 00:00:00 +0000

This study aims to analyze the influence of Digital Literacy, Interoperability Capability, Cybersecurity Awareness, Change Fatigue, and Organizational Agility on Smart Hospital Implementation Success. This study employed a quantitative approach using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). Data were collected through questionnaires distributed to 200 medical personnel working in hospitals. The analysis was conducted to evaluate the relationships between the proposed variables and Smart Hospital Implementation Success. The findings reveal that Organizational Agility and Cybersecurity Awareness have a positive and significant effect on Smart Hospital Implementation Success. Organizational Agility emerged as the most influential factor in supporting successful smart hospital implementation. Meanwhile, Digital Literacy showed a significant negative effect, indicating that digital competencies alone are insufficient without adequate organizational readiness and system support. Interoperability Capability did not significantly affect Smart Hospital Implementation Success, suggesting that integration and standardization challenges still exist in healthcare systems. Furthermore, Change Fatigue demonstrated a negative but insignificant influence on smart hospital implementation. The IPMA results also confirmed that Organizational Agility is the highest priority factor that should be strengthened by hospital management. The study concludes that the success of smart hospital implementation is influenced not only by technological aspects but also by organizational adaptability, cybersecurity awareness, and effective change management. Hospitals need to prioritize organizational agility and cybersecurity readiness to ensure sustainable digital transformation in healthcare services.

Construcción de un índice sintético de desempeño institucional municipal en Colombia

José García Solano, Ardila Delgado — Tue, 18 Aug 2026 00:00:00 +0000

El documento expone los elementos necesarios para estimar un Indicador Sintético de Desempeño Institucional Municipal (ISDIM) a partir de una muestra de 128 municipios en Colombia. A través de la metodología de componentes principales se investiga cuáles son los determinantes principales del desempeño público en el orden territorial y, a su vez, se establece un ranking de los municipios estudiados, ordenados por el puntaje obtenido de la metodología. De cara a los acuerdos de paz en Colombia, este ejercicio metodológico concluye hacia qué áreas (talento humano, transparencia, capacidad de gerencia, entre otras) debe encausar cada alcaldía sus recursos y qué municipios deben ser focalizados críticamente por las entidades gubernamentales, en aras de ofrecer una mejor calidad de vida a sus ciudadanos

The Renewal of Employment Contracts Between Professional Football Players and Professional Clubs in Indonesia Based on Pancasila Justice

Dewi Lusiana, Agus Mulya Karsona, Etty Mulyati — Tue, 18 Aug 2026 00:00:00 +0000

The transformation of professional football into a global commercial industry has fundamentally reshaped the contractual relationship between professional football players and clubs, extending it beyond a conventional sports agreement into a complex legal relationship involving reciprocal rights and obligations. Despite this development, employment contracts in Indonesian professional football continue to face legal uncertainty, inadequate protection, and recurring contractual disputes, indicating the need for a more comprehensive legal framework. This study aims to examine the legal foundations governing employment contracts between professional football players and professional clubs in Indonesia and to formulate a renewal framework based on the principles of Pancasila justice. Employing a normative legal literature review, this study systematically analyzes statutory regulations, legal doctrines, scholarly publications, and relevant legal literature concerning contract law, labor law, sports law, and Pancasila legal philosophy. The analysis demonstrates that contractual relationships between professional football players and clubs substantially fulfill the essential elements of an employment relationship, namely work, remuneration, and employer authority, thereby justifying the application of labor law protections alongside contractual principles. Nevertheless, the existing contractual framework remains insufficient to ensure balanced legal protection, resulting in persistent disputes and legal uncertainty in professional football governance. The study further argues that renewing employment contracts should extend beyond contractual modifications by incorporating the principles of legal certainty, proportionality, fairness, and balanced protection embodied in Pancasila justice. Accordingly, strengthening contractual regulation, improving contractual governance, and reinforcing legal protection mechanisms are essential for establishing equitable employment relationships and promoting a more sustainable and legally accountable professional football industry in Indonesia.

The Role of Customer Satisfaction as a Mediating Variable in the Influence of Electronic Service Quality and Customer Experience on Corporate Image: Empirical Evidence from Ferry Transportation Services

Deni Nurdiansyah, Umi Narimawati, Rahma Wahdiniwaty — Tue, 18 Aug 2026 00:00:00 +0000

Corporate image constitutes a critical strategic asset that underpins customers' trust in transportation service providers. At PT ASDP Indonesia Ferry (Persero), persistent complaints pertaining to the Ferizy application and overall crossing service delivery signal that the company's image continues to confront challenges requiring sustained corrective efforts. Accordingly, this study was designed to examine the extent to which electronic service quality and customer experience are associated with corporate image, with customer satisfaction positioned as an intervening variable among Ferizy e-ticketing users of PT ASDP Indonesia Ferry (Persero). A quantitative research design was adopted, combining descriptive and explanatory approaches through a structured survey method. A total of 617 respondents were recruited by means of proportionate stratified random sampling, drawn from ferry passengers on the Merak–Bakauheni and Ketapang–Gilimanuk corridors. The collected data were subsequently analyzed employing Partial Least Squares Structural Equation Modeling (PLS-SEM). The empirical findings demonstrate that electronic service quality exerts a positive and statistically significant influence on both customer satisfaction and corporate image. Customer satisfaction similarly yields a meaningful positive effect on corporate image. Conversely, customer experience did not produce a significant impact on either customer satisfaction or corporate image. Regarding mediation, customer satisfaction was found to transmit the effect of electronic service quality onto corporate image; however, no such mediating pathway was established for customer experience. These results underscore the strategic necessity of aligning digital service enhancements with core service improvements as a pathway to fortifying corporate image within the ferry transportation sector.

La interactividad digital y su presencia en instituciones culturales españolas

Martínez Sanz — Tue, 18 Aug 2026 00:00:00 +0000

Los museos son instituciones culturales, mayoritariamente públicas, cuya concepción moderna les insta a priorizar la difusión de los testimonios artísticos y/o patrimoniales que atesoran haciendo con ello partícipe a los usuarios. Si bien es cierto que a través del lenguaje hipermedia, capaz de hacer converger texto, imagen y sonido en un mismo espacio, el museo estimula la participación principalmente presencial del usuario, con la llegada de Internet la interactividad se extiende al ámbito virtual y se hace más accesible.

Así, el presente documento supervisa la evolución en la gestión del uso del lenguaje hipermedia en el museo, orientado a potenciar sus funciones comunicativas y educativas, y describe los resultados y dificultades encontradas a lo largo del proceso. Como complemento, se realiza un estudio empírico de carácter exploratorio sobre los principales museos de arte contemporáneo en España. Dicha investigación se propuso analizar la implementación, funcionalidad y dinámica de tres servicios interactivos en línea caracterizados por estimular la comprensión de la obra y disponer de un fuerte componente participativo intrínseco. Ellos son el catálogo en línea, los códigos QR y el juego online.

Los resultados alcanzados revelan que las instituciones museísticas españolas aún están lejos de explotar todo el potencial que les brinda la Red, a pesar de los beneficios directos que esto les supondría: ganar visibilidad, dirigirse a un mayor número de targets o fomentar la inteligencia colaborativa.

Con este trabajo se pretende, además, generar un toque de atención respecto de las actuales políticas de gestión sobre instituciones culturales; centros que pertenecen a toda la comunidad y de la que el usuario ya ha manifestado su deseo de ser partícipe, no solo de forma presencial, sino también virtual.

The Effect of Service Quality on Member Loyalty through Satisfaction in Islamic Financial Cooperatives: Evidence from West Java, Indonesia

Yudi Haryadi, Eddy Soeryanto Soegoto, Isniar Budiarti — Wed, 19 Aug 2026 00:00:00 +0000

This study aims to analyze the effect of service quality on member loyalty through member satisfaction at Sharia Savings and Loans and Financing Cooperatives (KSPPS) in West Java Province. Service quality is a crucial factor in maintaining the sustainability of Sharia cooperatives, given that members act as both owners and users of services. The study employed a quantitative approach with a survey method of KSPPS members who had used the cooperative's services for at least one year. Data analysis was conducted using Structural Equation Modelling (SEM). The results showed that service quality had a positive and significant effect on member satisfaction. Furthermore, service quality also positively impacted member loyalty. Member satisfaction was shown to significantly influence loyalty and act as a mediating variable in the relationship between service quality and member loyalty. These findings confirm that improving service quality, encompassing reliability, responsiveness, assurance, empathy, and tangibles, can increase satisfaction and strengthen loyalty among Sharia cooperative members. This research contributes to the development of SERVQUAL theory and Sharia cooperative management, and serves as a basis for KSPPS managers in formulating service improvement strategies oriented towards member satisfaction and loyalty.

Implementación de políticas públicas: lecciones para el diseño. Análisis de los casos de modernización de la gestión pública y de la reforma de salud en Chile

Olavarría Gambi — Wed, 19 Aug 2026 00:00:00 +0000

El artículo analiza la implementación de políticas públicas en los casos de modernización de la gestión pública y reforma de la salud ocurridos en Chile entre mediados de las décadas de 1990 y 2010. El análisis se basa en el marco analítico provisto por Hasenfeld y Brock (1991), quienes identifican los siguientes factores impulsores de la implementación: búsqueda de racionalidad, ajuste organizacional a la política, discreción y adaptación burocrática, relaciones de poder, y liderazgo y competencia. Este trabajo indaga si esos factores han estado presentes en la implementación de las políticas analizadas y para ello se concentra en la gestión política desarrollada, el alistamiento de las condiciones básicas, factores y circunstancias necesarias para la operación de las políticas señaladas.

El documento identifica lecciones para ser consideradas en el diseño de intervenciones públicas. Establece que los factores o fuerzas impulsoras que influencian el proceso de la implementación de políticas públicas varía en correspondencia con el sector de actividad gubernamental al que pertenecen. Por ello, la implementación no sería un proceso que se da de manera uniforme a través de los distintos ámbitos de acción del Estado. Ello lleva a que el diseño de políticas públicas deba considerar estas características del proceso de implementación y, fundamentalmente, en la definición de las características y perfiles de quienes estarán a cargo de poner en práctica la política pública.

La unidad de análisis es la red interorganizacional en la que estas políticas públicas han estado siendo implementadas. La información proviene de documentos oficiales, recortes de prensa, literatura académica y 142 entrevistas a actores clave del proceso de ambas políticas.

A Cooperative Game-Theoretic Model for Multi-Agent Coordination in Humanitarian Logistics Systems Under Non-Sub Additive Conditions: A Framework for Indonesia

Wed, 19 Aug 2026 00:00:00 +0000

Indonesia is one of the world's most disaster-prone countries, experiencing thousands of natural hazard events annually across its archipelago. Effective disaster response requires coordination among diverse stakeholders government agencies (BNPB/BPBD), non-governmental organizations (including PMI), private sector logistics providers, military (TNI), and community organizations. However, collaboration is often hindered by conflicting incentives, coordination costs, and resource constraints. This paper develops a cooperative game theory framework to analyze stakeholder collaboration in Indonesian humanitarian logistics, explicitly modeling coordination costs as functions of coalition size and heterogeneity, allowing for non-sub additive outcomes where larger coalitions may be less efficient. Using empirically-informed parameters derived from BNPB operational data, disaster response literature, and expert-informed estimates, we calibrate the framework to the Indonesian context. All numerical parameters (standalone costs c_i, efficiency parameters e_i, coordination cost coefficients β₀, β₁, β₂, and resulting Shapley values) presented in this paper are constructed for illustrative and methodological demonstration purposes. They are informed by existing literature and BNPB data patterns but do not represent actual expenditure data from any specific disaster event. The primary contribution of this paper is the mathematical framework itself and its application to the Indonesian multi-stakeholder context, not the specific numerical findings. Empirical validation with real transaction-level data from Indonesian disaster responses is required before the framework can inform actual policy decisions. Key illustrative findings from our calibrated model include: (1) the private sector generates the highest marginal value (Shapley value share: approximately 34% of total savings), supporting prioritization of public-private partnerships; (2) grand coalitions (5 players) may exhibit non-sub additive outcomes when coordination costs exceed marginal benefits; (3) community organizations may require subsidy mechanisms to participate effectively; (4) capacity building for community organizations (increasing efficiency from baseline to 0.65) raises their Shapley value significantly. The framework offers a rigorous analytical tool for disaster policymakers in Indonesia and contributes to humanitarian logistics theory by extending cooperative game theory to a new context with explicit non-sub additive modeling and empirical grounding in Indonesian disaster response patterns.

El diseño institucional de los sistemas de contratación pública como factor de lucha contra la corrupción

Miguel Moreno — Wed, 19 Aug 2026 00:00:00 +0000

Durante la época contemporánea, la evolución de la gran mayoría de los Estados latinoamericanos ha seguido dos derroteros principales: el neoliberalismo y el neopopulismo. A pesar de que estas formaciones políticas se sustentan en paradigmas antagónicos, ambas corrientes tienen una coincidencia fundamental: el debilitamiento de las capacidades institucionales del Estado, así como el surgimiento de relaciones conflictivas entre el Estado y otros actores centrales, tanto del mercado como de la sociedad civil. En este contexto, es necesario explorar nuevos marcos de análisis que posibiliten la construcción de nuevas instituciones estatales que garanticen la autonomía y la cooperación eficaz entre las diversas esferas sociopolíticas en la época moderna.

Los objetivos fundamentales de este trabajo consisten en la exploración de nuevos enfoques teóricos para el redimensionamiento del papel del Estado en América Latina, particularmente en las políticas de desarrollo. Para este fin, se analizan tres ejes temáticos centrales: 1) las teorías vinculadas con el Estado desarrollista, con énfasis en el papel de las organizaciones burocráticas, a partir de la revisión de la experiencia de los países del Sudeste asiático; 2) el análisis de algunas de las aportaciones principales del modelo de gobernanza, con énfasis en la distribución del poder entre los diversos agentes sociopolíticos, especialmente el Estado y el gobierno; y 3) una breve revisión de la naturaleza compleja e interactiva del paradigma de la sostenibilidad y sus implicaciones con respecto al papel del Estado en los procesos de desarrollo.

Las principales conclusiones del documento apuntan hacia la integración de una amplia agenda de investigación que coloque en el centro del debate político y académico, la necesidad de una profunda reforma del Estado, con énfasis en los aspectos relacionados con los mecanismos institucionales de cooperación e interacción del Estado con otros actores centrales de las políticas de desarrollo, así como la reconfiguración de las instituciones supranacionales en la región, como base para la integración e implementación de las políticas de la agenda del desarrollo humano sostenible para el siglo XXI.

Data-Driven Social Policy: Optimizing the Role of Statistics in Supporting Social Policy Making

Nurhalisa, Riza Damayanti, Ela Agustin, Nurfaudzan, Samin Radjid — Mon, 28 Sep 2026 00:00:00 +0000

Determining appropriate social policies requires accurate, integrated data that comprehensively depicts societal conditions amidst the increasing complexity of various social problems. Although the availability of data from various government sectors continues to increase along with the development of digitalization, its utilization in the policy-making process still faces various challenges, such as suboptimal data integration, differences in information quality, and limited analytical capacity. This study aims to analyze the optimal role of statistics in supporting social policy-making by strengthening the identification of social problems, determining policy priorities, integrating various data sources, policy evaluation, and strengthening data governance and statistical analysis capacity. This study uses a qualitative approach with a literature study method through data collection from scientific articles and various relevant previous studies, then analyzed descriptively and qualitatively. The results show that the use of statistical analysis can improve the accuracy of social problem identification, support more objective program prioritization, and strengthen the accuracy of policy targets through the use of integrated data. The integration of various data sources, evaluation and monitoring based on statistical analysis, and strengthening data governance and human resource capacity have proven to be important factors in improving the quality of the decision-making process and the effectiveness of social policy implementation. Therefore, strengthening the data ecosystem and statistical analysis needs to be continuously developed as a foundation for realizing social policies that are adaptive, accountable, efficient, and oriented towards improving community welfare.

Dynamic Capability Microfoundations and Sustainability Performance: Examining the Mediating Role of Supply Chain Collaborative Innovation

Alhidayatullah, Herlitah, Suparno — Sat, 05 Sep 2026 00:00:00 +0000

This study aims to analyze the impact of Dynamic Capability Microfoundations comprising Sensing Capability, Seizing Capability, and Transforming Capability on Sustainability Performance, with Supply Chain Collaborative Innovation (SCCI) serving as a mediating variable in bamboo handicraft SMEs in West Java. The study employs a quantitative methodology utilising an explanatory research design. Data was collected from 250 owners or managers of handmade SMEs, selected through purposive sampling methods. Data analysis was conducted via SEM-PLS through SmartPLS 4.0. The findings indicated that Seizing Capability and Transforming Capability positively and significantly influenced Sustainability Performance, however Sensing Capability did not exert a meaningful effect. Moreover, Sensing Capability and Seizing Capability exert a favourable and considerable influence on Supply Chain Collaborative Innovation, whereas Transforming Capability has no impact. This study demonstrates that Supply Chain Collaborative Innovation positively and significantly influences Sustainability Performance. In mediation analysis, Supply Chain Collaborative Innovation was demonstrated to completely mediate the association between Sensing Capability and Sustainability Performance, while partially mediating the relationship between Seizing Capability and Sustainability Performance. Mediation does not influence the link between Transforming Capability and Sustainability Performance. This study theoretically enhances Dynamic Capability Theory and Open Innovation Theory by demonstrating that each dimension of dynamic capability microfoundations employs distinct mechanisms to enhance Sustainability Performance, while also confirming the strategic significance of Supply Chain Collaborative Innovation as a means of converting dynamic capabilities into sustainable competitive advantage. The study's findings offer recommendations for SMEs to enhance their capacity to capitalise on opportunities, reform their organisations, and establish new collaborations within the supply chain to bolster business sustainability.