LLAGUNO MUSONS. Operational risk management in financial institutions: A dead-end journey. TEC EMPRESARIAL, [S. l.], v. 18, n. 2, p. 275–287, 2023. DOI: 10.1229/tecempresarialjournal.v18i2.234. Disponível em: https://revistas.tec-ac.cr/index.php/tec_empresarial/article/view/234. Acesso em: 2 apr. 2026.