The Impact of Servant Leadership and Psychological Capital on Organizational Citizenship Behavior through Work Engagement among Healthcare Workers at RSUD Sungai Lilin
Keywords:
Servant Leadership, Psychological Capital, Work Engagement, Organizational Citizenship Behavior, Healthcare Workers, Public Hospital.Abstract
This study aims to examine the effects of servant leadership and psychological capital on Organizational Citizenship Behavior (OCB), with work engagement serving as a mediating variable. The research employed a quantitative, cross-sectional explanatory design. Data were collected from 417 healthcare workers at RSUD Sungai Lilin through an online survey using a five-point Likert scale. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), and a total population sampling technique was applied. The findings indicate that servant leadership has a significant positive effect on both OCB and work engagement. In contrast, psychological capital significantly affects work engagement but does not have a direct significant effect on OCB. Furthermore, work engagement was found to partially mediate the relationship between servant leadership and OCB, while fully mediating the relationship between psychological capital and OCB. The Importance-Performance Map Analysis (IPMA) shows that although psychological capital demonstrates the highest performance level, servant leadership remains the primary factor requiring managerial improvement. These findings provide important managerial implications for RSUD Sungai Lilin, emphasizing the need to strengthen servant leadership practices in order to enhance work engagement and foster OCB among healthcare workers.
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