The Influence of Emotional Support on Counterproductive Work Behavior Mediated by the Quality of Work Life as Anticipatory Resistance to Change in Islamic Banking in Indonesia
Keywords:
Resistance to Change, Emotional Support, Counterproductive Work Behavior, Quality of Work-Life.Abstract
Organizational changes in Indonesia’s Islamic banking industry often trigger counterproductive work behavior. This study aims to examine the role of emotional support and quality of work-life, comprising job involvement, occupational health and safety, and job satisfaction, in mitigating such behavior. Grounded in the social control model of deviance and psychological contract theory, the research employs a quantitative survey of 428 employees analyzed using Structural Equation Modeling with Partial Least Squares software. The results indicate that emotional support directly reduces counterproductive work behavior and positively influences the quality of work-life. Furthermore, job involvement and occupational health and safety significantly mediate the relationship between emotional support and counterproductive behavior, while job satisfaction does not. Key dimensions with the most substantial impact include encouragement (emotional support), central life interest (job involvement), health programs (occupational health and safety), and supervisor satisfaction (job satisfaction). These findings underscore the critical role of psychological and relational factors in shaping employee behavior and suggest that a holistic, human-centered, and preventive human resource management approach is essential for managing organizational change effectively.
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