Quality Assurance Model of Hajj and Umrah Guidance Groups (KBIHU) Based on Islamic Boarding Schools in Serving Prospective Pilgrims: A Case Study of KBIHU Organized by Islamic Boarding Schools in West Java Province

Abstract

This study aims to analyze the quality assurance model implemented by Islamic Boarding School-Based Hajj and Umrah Guidance Groups (KBIHU) in serving prospective pilgrims. The research was conducted on KBIHU organized by Islamic boarding schools in West Java Province. The quality assurance model examined incorporates the PPEPP cycle (Establishment, Implementation, Evaluation, Control, and Improvement), adapted to the traditional values of Islamic boarding schools. The findings reveal that the boarding school-based approach offers advantages such as holistic spiritual guidance, a personal approach to prospective pilgrims, and alignment with the characteristics of local communities. However, challenges remain, including limited infrastructure, suboptimal human resource competencies, and the absence of an integrated monitoring system. The study also found that the satisfaction level of prospective pilgrims with the services provided by boarding school-based KBIHU is relatively high, particularly in the areas of worship guidance and Islamic values. Recommendations include enhancing the capacity of instructors through training and certification, digitalizing services to improve operational efficiency, and strengthening collaboration with stakeholders. With further development, the boarding school-based quality assurance model has the potential to be replicated as a national standard for KBIHU services.