E-Government Implementation and Public Service Quality: Challenges and Opportunities in Indonesian Local Administration
DOI:
https://doi.org/10.1229/tecempresarialjournal.v20i1.531Abstract
The implementation of e-government in Indonesia's local administration has been a crucial step toward improving public service quality. This study examines the challenges and opportunities associated with e-government adoption at the local level, focusing on factors such as digital infrastructure, human resource capacity, bureaucratic culture, and regulatory frameworks. The findings indicate that while e-government has significantly enhanced service efficiency and transparency, challenges such as digital divide, resistance to change, and cybersecurity risks persist. Furthermore, successful e-government implementation requires strong political will, continuous digital literacy programs, and robust regulatory support. This study provides policy recommendations to optimize e-government strategies, ensuring sustainable and inclusive public service delivery in Indonesia.
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