Putri, Nur Ghaliyah Sandra, Maria Amanda, and Oscar Jayanagara. “The Effect of Waiting Time and Administrative Efficiency on Patient Satisfaction in the Dental Clinic Using the SERVQUAL Model As a Mediator”. TEC EMPRESARIAL 21, no. 1 (March 10, 2026): 226–242. Accessed July 2, 2026. http://revistas.tec-ac.cr/index.php/tec_empresarial/article/view/760.