Digital Transformation: A Public Service Innovation for Preventing and Responding Rapidly to Child Violence Amid the Currents of Globalization
DOI:
https://doi.org/10.1229/tecempresarialjournal.v20i2.530Abstract
Amid the sweeping currents of globalization that drive massive social and cultural changes, children have become a highly vulnerable group, particularly to various forms of violence, including in the city of Cirebon. Digital transformation has emerged as a strategic innovation to enhance the quality of public services, especially in addressing child abuse. This study aims to examine the role of digital transformation in resolving cases of violence against children, as well as its function in prevention efforts and rapid response mechanisms. Employing a qualitative descriptive approach, data were collected through interviews, observations, and documentation. Data validity was ensured using triangulation and member checks. The findings indicate that digital transformation plays a crucial role in accelerating case handling, improving access to child protection services, and strengthening community engagement in reporting and prevention. However, the implementation of digital transformation faces various obstacles and challenges, including technological limitations, process inefficiencies, resource constraints, cultural barriers, and business model issues. Although certain developments have been initiated, the reality shows that optimization remains limitedparticularly in public service delivery through digital platforms and the readiness of human resources.
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